Return Policy

RETURN & REFUND POLICY

FLX Factory LLC
Last Updated: February 2026

1. RETURN ELIGIBILITY

We accept returns or replacements only under the following circumstances:

  • The product arrives damaged

  • The product has a verified manufacturing defect

  • The incorrect item was shipped by FLX Factory LLC

To be eligible, you must contact us within 14 days of confirmed delivery.

📧 FLXFACTORYUSA@gmail.com

2. PRE-ORDER CANCELLATIONS

Pre-order purchases may be canceled at any time prior to shipment for a full refund to the original payment method.

Once a pre-order has shipped, it is subject to this Return Policy.

Estimated pre-order fulfillment windows (approximately 2–3 weeks unless otherwise stated) are not guaranteed. Delays within commercially reasonable timeframes do not constitute grounds for automatic refund unless the order is canceled prior to shipment.

3. REQUIRED RETURN AUTHORIZATION

All returns require prior written approval.

You must contact us before returning any item. Unauthorized returns will not be accepted.

If approved, return instructions will be provided.

4. CONDITION OF RETURNED ITEMS

To qualify for return or replacement:

  • The product must be unused, uninstalled, and unmodified

  • The product must be returned in original packaging

  • All components, hardware, and accessories must be included

🚫 Installed, used, modified, or partially installed products are not eligible for return or refund.

5. NON-RETURNABLE CIRCUMSTANCES

Returns will not be accepted for:

  • Products installed or attempted to be installed

  • Damage caused by improper installation, misuse, modification, or negligence

  • Incorrect vehicle selection

  • Incorrect color, size, or configuration selected by customer

  • Buyer’s remorse

  • Normal wear and tear

  • Damage occurring during return shipping

  • Orders delayed within estimated shipping or pre-order timeframes

6. REFUNDS & REPLACEMENTS

If a return is approved, we may, at our sole discretion:

  • Issue a replacement, or

  • Issue a refund to the original payment method

Original shipping charges are non-refundable unless the error was ours.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds are processed only after inspection of the returned product.

7. SHIPPING DAMAGE CLAIMS

If your order arrives damaged:

You must contact us within 14 days of delivery and provide:

  • Order number

  • Photos of the damaged product

  • Photos of packaging

  • Photos of shipping label

Failure to provide documentation may void eligibility.

8. REFUSED, UNDELIVERABLE, OR ABANDONED SHIPMENTS

Orders returned due to:

  • Incorrect shipping information

  • Refused delivery

  • Failure to pay international duties

May be subject to:

  • Restocking fees

  • Original shipping charges

  • Return shipping charges

  • Carrier-imposed fees

Refunds in such cases are not guaranteed and may be reduced by incurred costs.

9. LOST OR STOLEN PACKAGES

Once a package is marked delivered by the carrier, responsibility transfers to the customer.

We are not responsible for packages lost or stolen after delivery confirmation.

Carrier investigations may be initiated at our discretion.

10. POLICY ENFORCEMENT

FLX Factory LLC reserves the right to:

  • Deny returns that do not meet policy requirements

  • Refuse service for abuse of return privileges

  • Submit order confirmations, delivery confirmation, IP logs, and transaction records in any payment dispute

  • Modify this policy at any time

11. CONTACT INFORMATION

For return-related requests:

📧 FLXFACTORYUSA@gmail.com